Returns, Cancellations & Refunds

More than 48 hours before the scheduled drill

You may cancel for a full refund or transfer your registration once to another available drill date.

Within 48 hours of the drill

The registration is not refundable, but you may transfer once to the next available drill date.

Missed session

If you do not attend and did not contact us beforehand, no cash refund is issued. At our discretion, we may offer one transfer to another session.

If The Fraud Doctor cancels or reschedules

If we cancel the drill, you may choose a full refund or transfer. If we change the date and you cannot attend, you may request a full refund.

A refunded drill does not qualify for the $49 program credit.

These rules apply to the $259, $549 and $999 protection programs.

Before the kit ships

If your kit has not shipped and no live service or personal digital material has been delivered, you may cancel for a full refund.

Unopened kit, before live service

If the kit has been delivered, the security seal remains intact and no live service has been delivered, contact us within 14 days of delivery.

Under our voluntary change-of-mind policy, we will refund the purchase price less a fixed $35 deduction. That deduction covers only the prepaid return label, inspection and restocking. It is not the price or value of the kit.

Opened kit, before live service

If the security seal has been broken but the live service has not been delivered, we will refund the purchase price less a fixed $59 materials deduction.

Printed household materials cannot be reissued once the kit has been opened. We will provide return instructions if any physical components must be returned.

The $35 and $59 deductions are never added together — only one applies.

After a live session has been delivered

Each protection program is sold and delivered as one integrated program, so its parts are not separately priced. Once a live session has been delivered, the program is no longer returnable and no cash refund is issued at that stage.

If something has genuinely gone wrong, contact us. Our Setup Completion Promise below may apply, and we will provide any remedy required by applicable law.

If your kit arrives damaged, defective, incomplete or incorrect, contact us promptly. We will replace or correct it at no cost. If we cannot do so within a reasonable time, we will provide the refund or other remedy required by applicable law.

Our promise concerns completion of the Guided Setup checklist — not a guarantee against fraud.

If the checklist cannot be completed during the scheduled session because the scheduled session time was insufficient, we will provide the following at no additional charge:

• Guided Group Setup customers: access to one designated completion clinic within 30 days.
• Private Household Setup and Extended Private Programme customers: one additional 30-minute completion appointment within 30 days.

The promise requires the customer to attend, bring the requested information and complete agreed customer actions. It does not include unlimited technical support, device repair, legal advice, banking representation, fraud investigation or emergency-response services.

No service, kit or training can guarantee that a household will never be targeted or lose money to fraud. What we promise is to deliver the purchased materials, scheduled services and defined completion support.

Guided Group Setup and Private Household Setup each include one month of Fraud Doctor Membership. The Extended Private Programme includes three months. The included period begins on the date of your first Guided Setup session.

The included period is never converted into a paid subscription automatically. No plan is preselected, and no payment is taken without your affirmative consent. If you do not actively select a continuation plan — $19 CAD per month, or $190 CAD per year (Get 2 Months Free) — access simply ends and you are not charged.

Monthly membership

You may cancel monthly membership at any time. Cancellation stops the next monthly renewal, and access continues until the end of the period already paid for. Partial monthly periods are not normally refunded, except where required by law.

Annual membership

The annual membership is paid in advance and renews annually unless cancelled.

We will send the legally required renewal notice, including the renewal date and cancellation instructions, between 30 and 60 days before an automatic annual renewal.

You may cancel before renewal without a cancellation fee. If you cancel after an automatic annual renewal, any refund required by applicable law will be calculated using the unused portion of the renewed term and issued within the legally required period.

Billing errors

If you are charged after cancelling on time, charged without authorizing a paid membership, or charged the wrong amount, contact us. We will investigate promptly and correct confirmed billing errors.

If we cannot provide the purchased goods or services within the agreed delivery or supply period, contact us. We will provide the refund, rescheduling option or other remedy required by the circumstances and applicable law.

Nothing in this policy limits a statutory right to cancel an online or future-performance contract.

Email info@thefrauddoctor.ca or call (604) 283-0182.

Please provide:

• Your name
• The email used for the purchase
• The product or program purchased
• A brief description of what you need

An order number is helpful but not required.

We normally respond within two business days. When a return is approved, we provide the return address and any applicable prepaid label.

Refunds are returned to the original payment method. We initiate approved refunds promptly and within any deadline required by law. Your financial institution may require an additional 5–10 business days to display the credit.

This voluntary policy does not replace rights provided by applicable provincial or territorial consumer-protection legislation. If there is a conflict between this policy and a right that cannot legally be limited, the legal right applies.