Frequently asked questions

It's a physical kit mailed to your home plus a live Guided Setup session with a real person from The Fraud Doctor™. The kit includes your Family Verification Phrase card, wallet card, device stickers, Kitchen Reference Sheet, Digital Setup Guide, and the STOP · VERIFY · CALL™ practice materials. The session is where it goes from a box of cards to a working plan your family actually uses.

Both. Most families come to us from one of two directions: an older adult who wants to feel confident and in control, or an adult child or caregiver who is worried and doesn't know how to start the conversation. That's why we built two separate assessment pathways — the Fraud Readiness Check for seniors, and the Family Fraud Readiness Check for adult children and caregivers.

If you're answering about your own accounts, phone, and daily habits, take the Senior Pathway. If you're answering on behalf of a parent or someone you help care for, take the Family Pathway. Both take about 5–10 minutes and give you a readiness score plus a clear next step.

No. That's the point of Guided Setup. We sit with you and walk through each step together — it's your device and your clicks the whole time. Nothing is assumed and nothing is rushed.

Never. We do not ask for banking credentials, we do not log into your bank account, and we do not need your SIN or account numbers. Your Bank Setup Checklist is yours to take to your own bank — by phone, in person, or through your own online banking.

It's a set of private words only your family knows, used to confirm that the person calling really is who they say they are. It's the single fastest way to shut down an urgent "it's me, I'm in trouble" call — including calls that use a cloned voice. You seal it during Guided Setup, and you never share it outside the family.

Every tier includes the full kit, a welcome video, a live Guided Setup session, a day-10 follow-up, and free membership time. What changes is who leads the session and how private it is: The Office Visit ($259) is a small group session, The Private Consultation ($549) is a private session with Arlene for just your family, and The House Call ($999) is the most hands-on option. Full details are on the Protection Kits page.

The Fraud Doctor Family Protection Membership is $29/month (or $290/year) and includes the Monthly Scam Briefing, quarterly readiness checkups, the member resource library, member webinars, new scam alerts, and consultation discounts. Free membership time is included with every kit tier.

Yes, any time. You keep access until the end of the period you've already paid for, and there's no cancellation fee or phone call required.

Yes. Kits are mailed across Canada and Guided Setup sessions are held live online, so your family can join from different cities if needed. If you'd like an in-person option, contact us and we'll tell you honestly whether we can accommodate it.

Do not send money, gift cards, crypto, or e-transfers, and do not give out codes read to you over the phone. Hang up and call the person back on a number you already have. If money has already moved, call your bank immediately and then report it to the Canadian Anti-Fraud Centre at 1-888-495-8501. If someone is in danger, call 911. We are an education and preparedness service — we are not an emergency or investigative service.

No. The Fraud Doctor™ provides educational tools, preparation materials, and guided coaching. We do not provide legal advice, financial advice, investigative services, or fraud recovery, and we cannot guarantee that fraud will not occur.

Start with a free readiness check — it takes about five minutes and tells you exactly where your family stands. From there you'll get a recommendation for the tier that fits.