Privacy Policy

The Fraud Doctor™ is a Canadian fraud preparedness and education service. For any privacy question or request, contact info@thefrauddoctor.ca or call (604) 283-0182.

We only collect what we need to deliver what you asked for:

• Readiness assessment answers. Your responses and resulting score, so we can show your results and recommend a next step. The assessments do not ask for account numbers, passwords, or financial details.
• Contact and enquiry details. Your name, email, topic, and message when you use the contact form.
• Account details. Your email address and login credentials if you create a member account. Passwords are stored only as salted hashes by our authentication provider — we never see them.
• Order and delivery details. What you bought and the mailing address needed to send your kit.
• Payment details. Handled entirely by Stripe, our payment processor. Card numbers never reach our systems; we receive only a confirmation and the last digits of the card.
• Basic site analytics. Aggregate page views, referral sources, and approximate region. This is not used to identify individuals.

• To show your assessment results and recommend the right pathway
• To answer your questions and schedule your Guided Setup session
• To fulfil orders, mail kits, and manage memberships
• To send scam alerts, the Monthly Scam Briefing, and member updates — only if you signed up for them
• To understand, in aggregate, which pages and resources families find useful

We do not sell your personal information, and we do not rent or trade your email address. We do not use your information for advertising profiles.

We use a small number of service providers to run the business: a cloud database and authentication provider to store your records securely, Stripe for payments, and an email delivery provider for confirmations and briefings. They may only use your information to provide their service to us.

We may disclose information if required by law, or where necessary to protect someone from harm.

During a Guided Setup session, you remain in control of your own devices and accounts — your device, your clicks. We do not log into your bank account and we do not ask for banking credentials. Your Bank Setup Checklist is yours to take to your own bank.

Sessions are not recorded unless we tell you in advance and you agree. Anything your family shares during a session stays confidential.

Assessment results and member records are kept while your relationship with us is active, and for a reasonable period afterwards so we can honour follow-ups and warranties. Order and payment records are kept as long as Canadian tax and business record rules require. Contact form messages are kept only as long as needed to resolve your enquiry. You can ask us to delete your information sooner.

Information is stored with reputable cloud providers, transmitted over encrypted connections, and access is restricted to the people who need it to do their work. No system is perfect, so we also keep collection to a minimum — the safest data is the data we never asked for.

Under Canadian privacy law you can ask us what personal information we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent to marketing email at any time. Every briefing and alert includes an unsubscribe link. To make a request, email info@thefrauddoctor.ca. We will respond within 30 days.

Our services are intended for adults. We do not knowingly collect information from children under 13.

We use only the cookies needed to keep you signed in and to measure aggregate site traffic. We do not use advertising or cross-site tracking cookies.

If we make a meaningful change, we will update this page and, where appropriate, notify members by email.